Privacy Policy

Last updated: 22nd January 2026

1. Introduction

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, disclose and protect your personal information.

2. About Us

Particle Industries Pty Ltd / particle.au and Particle Industries Pty Ltd owned domains.
ABN: 71 638 482 676
Contact: privacy@particle.au, 02 8417 8067, Unit 8, 92A Mona Vale Road, Warriewood, NSW 2102

3. What Personal Information We Collect

We may collect personal information that you provide directly or that is collected automatically via our website, including:

• Contact details (name, email, phone)

• Transaction information (purchases, orders)

• Website usage and analytics (cookies, device info)

• Marketing preferences and consent records

We may also collect sensitive information only with your explicit consent where required.

4. How We Collect Information

• Directly when you submit forms, register accounts, subscribe to newsletters, or contact us.

• Automatically via cookies, tracking pixels, analytics tools, and server logs.

• Third parties such as service providers (e.g., payment gateways, email platforms).

5. Why We Collect Personal Information

We use personal information to:

• Provide and personalise services or products

• Process transactions and send confirmations

• Respond to enquiries or support requests

• Analyse and improve site functionality

• Deliver marketing communications (with consent where required)

6. Direct Marketing & Consent

We will not send you marketing communications unless:

• You have opted-in to receive them, OR

• You have not opted out and would reasonably expect to receive them (e.g., ongoing customer).
  You can unsubscribe or opt out at any time via the “unsubscribe” link or by contacting us.

7. Cookies & Tracking

Our website uses cookies and similar technologies to improve user experience and measure site performance. You will be informed about and can opt out of targeted tracking (e.g., pixels) where required.

8. Disclosure of Personal Information

We may share personal information with:

• Service providers or contractors (e.g., cloud hosting, marketing platforms)

• Law enforcement or regulatory authorities if required by law

If we transfer personal information overseas, we will take reasonable steps to ensure the overseas recipient protects that information.

9. Security & Data Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access or modification. We retain personal information only as long as necessary for the purposes described.

10. Access, Correction & Complaints

You may request access to or correction of your personal information by contacting us. If you have a privacy complaint, please contact us first; unresolved complaints may be referred to the Office of the Australian Information Commissioner (OAIC).

11. Policy Updates

We may update this policy from time to time. Significant changes will be communicated via our website or email.

Marketing Policy

Last updated: 22nd January 2026

About Us

Particle Industries Pty Ltd / particle.au and Particle Industries Pty Ltd owned domains.
ABN: 71 638 482 676
Contact: privacy@particle.au, 02 8417 8067, Unit 8, 92A Mona Vale Road, Warriewood, NSW 2102

1. Purpose

This Marketing Policy outlines how Particle Industries Pty Ltd / particle.au and Particle Industries Pty Ltd owned domains conducts marketing activities and handles personal information for marketing in compliance with Australian laws including the Privacy Act, Australian Privacy Principles (APPs) and the Spam Act 2003.

2. Consent for Marketing

We will only send marketing messages where:

• You have opted in to receive them, OR

• You are an existing customer and would reasonably expect to receive ongoing communications related to your purchase or relationship with us.

3. Types of Marketing Communications

Marketing may include:

• Email newsletters

• SMS promotions

• Social media messaging

• Retargeted advertising (e.g., via cookies/pixels)

4. Unsubscribe & Opt-Out

Every marketing communication includes a clear and easy way to unsubscribe or opt out (e.g., “unsubscribe” link). Your choice will be recorded and respected promptly.

5. Use of Tracking Technologies

We use cookies and pixels to track user interactions and deliver tailored ads. We inform users and provide options to manage or opt out of targeted advertising.

6. Third-Party Marketing Tools

We may use third-party services (e.g., email platforms) to manage marketing. These providers are required to comply with Australian privacy obligations and cannot use your personal data for their own marketing without your consent.

7. Data Protection

We protect personal information used for marketing with appropriate safeguards (security, access limits, retention policies).